Refund Policy
This refund policy (the "Refund Policy") covers the circumstances under which the GoNC Network (GoNC)
may in its discretion provide refunds, and is part of our Terms & Conditions. Use of the
terms "we" and "us" in this Refund Policy means the GoNC Network. Capitalized words not defined
in this Refund Policy have the meaning as defined in the Terms. By using the Site, you are accepting
this Refund Policy. If you do not agree to the Refund Policy, please do not use the Site.
GoNC may amend its Refund Policy at any time by posting a revised Refund Policy on the Site, and/or
sending information regarding the amendment to the email address you provide to GoNC. You are responsible
for regularly reviewing the Site to obtain timely notice of such amendments. You shall be deemed to have
accepted such amendments by continuing use of the Site or of your Account after such amendments have been
posted or information about such amendments has been sent to you.
The two types of refunds that GoNC provides are for (1) First Time Purchases and (2) Recurring Payments.
The following is our refund policy for each type:
First Time Purchases:
The first time you make a purchase of an advertisement via the Site is a "First Time Purchase." You must
read all of the details provided for the applicable ad zone and be sure that you fully understand exactly
what you are purchasing � including but not limited to the price, location on the website, number of ads
sold in that zone, whether or not the ads rotate, whether or not you already have an ad in that same zone,
and, of course, the website on which you will be advertising. If, however, you wish to request a refund,
you must notify us of your request within 24 hours of making your First Time Purchase. We will consider
such a request on a case-by-case basis if your First Time Purchase meets the following criteria:
Recurring Payments:
Advertisements are sold through the Site as subscriptions, with each subscription period renewing on the 1st
day of each month. In other words, when you purchase an advertisement you are setting up a recurring payment
that will continue to automatically renew and re-bill every 30 days until it is canceled. You must understand
and be aware of your active ads and subscriptions. Each payment, other than your initial
payment for the first subscription period, is a "Recurring Payment." If you wish to cancel a subscription,
you must do so at least 24 hours before the date it is scheduled to automatically renew and re-bill. In
other words, if your Next Bill Date is June 15, and you do not want your subscription to continue, then
you must cancel your subscription no later than June 13. If you do not cancel your subscription on time,
we will consider a refund request for a Recurring Payment on a case by case basis if you have submitted a
refund request to us no later than 24 hours after the Recurring Payment was renewed or re-billed. In the
example above, you would need to submit a refund request no later than the end of day of June 16. In
addition, your Recurring Payment must meet the following criteria:
-
This was your first Recurring Payment using the Site and you did not realize (although it is stated at
checkout) that you were subscribing to the ad(s) and were unaware that the ad(s) would renew if not
timely canceled; or
There was a documented software error that prevented your ad(s) from being canceled.
How to request consideration for a refund
It's simple; just send an email to [email protected] with the following details:
GoNC will consider granting refunds that are requested in the above stated timeframes and that meet the
applicable criteria, and will grant refunds at its reasonable discretion. Nothing herein grants an
obligation by GoNC to grant a refund.
Questions or Comments:
If you have any questions or comments regarding this Refund Policy, please contact us by e-mail at
[email protected] or by U.S. mail to PO Box 143, N. Wilkesboro, NC 28659.
